Delivery

We aim to despatch all orders received by 2 pm on the same working day.

Royal Mail 1st class

Delivery on next working day including Saturdays across the UK

Royal Mail 2nd class (Standard)

Delivery in two to three working days including Saturdays across the UK

Items for more than £30.00 Free Standard delivery

Royal Mail Guaranteed by 1pm

Full tracking
Signature on delivery
Guaranteed delivery next day by 1 pm*

Carriage charges are for MAINLAND UK only

and exclude Scottish Highlands,

AB36-38/AB55-56/FK17-21/HS/AV

/KW/PA20-99/PH17-99 post codes,

all isles and Northern Ireland.

If there are any discrepancies upon receipt of your item, please contact us immediately and we will resolve your issue quickly and efficiently.

Returns

If for any reason you are not pleased with the product/s you have received, then return them to us within 7 days of receipt for a full refund. Please make sure the item is returned to us in the same condition you have received it. We require written confirmation by e-mail to office@e-drill.co.uk before returning the item/s.

Our returns address is:

e-drill Online Store
Euro Steel Connection Ltd
73 Corran Way
South Ockendon
Essex
RM15 6AR

Our Privacy Policy

e-drill Online Store do not disclose buyers’ information to any third parties and we do not hold your credit/debit card details at any time. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. These cookies in no way track any personal identifiable information and are used purely to hold temporary information that relates to the items you have added to your shopping cart.

Our Terms of Business

Prices

We offer goods for sale through our website www.e-drill.co.uk. Our prices vary from time to time.

VAT

The prices we quote always include VAT at the applicable rate.

Payment

All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit/debit cards or PayPal. We will only accept your order if it is accompanied by payment in full. We accept the following payments through our website: PayPal, Visa/MasterCard.

Dispatch

We normally dispatch your items on the same working day, provided that your order is received by us before 2pm.

Delivery

We will deliver your order to any UK Mainland address. Our standard delivery uses Royal Mail and in most cases you will receive your goods in two to three working days, including orders with subtotal above £30.00 where free delivery applies. If you live off the beaten track or the carrier finds your address more difficult to find your delivery may take a little longer. If a quicker delivery is important you may select Royal Mail 1st class or Royal Mail Guaranteed by 1pm. Availability of these depends on where you are and in some cases the time of day.

Cancellation

If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period so if you wish to cancel you should do so by sending an e-mail to office@e-drill.co.uk and we will confirm that it has been possible.

Product Availability

We aim to keep sufficient stock so that we never run out. However, on occasions we may unfortunately run out. If this happens we will notify you immediately whereby you may instruct us what you would like us to do. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order to office@e-drill.co.uk.

Force major Circumstances

Where things out of our control interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure, which is due to such unforeseen circumstances.

Liability

Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem, you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

Law

These terms of business will be interpreted and adjudicated under English law.

How You Can Contact Us

Please feel free to contact us if you wish to place an order or have any questions or queries.

e-mail:

office@e-drill.co.uk

or through our Send a message form at

www.e-drill.co.uk.

Post:

e-drill Online Store

Euro Steel Connection Ltd

73 Corran Way
South Ockendon
Essex
RM15 6AR